Yesterday my dentist’s office reached out for me to reschedule an upcoming appointment that had been booked for five months. They gave me no reason, and a small part of my brain thought I should be upset. But I wasn’t. Quite the opposite—I wanted to help out. Why? Because, believe it or not, I love going […]
Do You Love Your Dentist? Read More »
For the orator to produce conviction three qualities are necessary… good sense, virtue, and goodwill. – Aristotle (Rhetoric, Book II) Nestled in Aristotle’s lecture notes on rhetoric from the 4th Century BCE, we find his little gem—the idea that we trust other people when we perceive them to have practical wisdom, solid values, and
The Elements of Trustworthiness Read More »
Imagine one of your best friends—who’s not that great with money—called out of the blue with a “really hot” investment tip. How would you respond? Now imagine your investment manager called out of the blue and offered to watch your kids so you could have the night off. How would you respond? Odds are, both
Trusting with your Head or Heart? Read More »
“The missions ran on trust…because the astronauts who sat in those heavy metal eggcups jammed on the top of rockets trusted those of us on the ground. That trust tied the entire team into a common effort.” – Gene Kranz, NASA Flight Director for Gemini & Apollo programs Last week we explored why focusing on
Ray Thompson and Elie Wiesel were born on opposite sides of the globe in 1928; they lived very different lives, but both serve as extreme examples of why a focus on trust alone isn’t enough. Thompson lost his life along with 12 fellow smokejumpers in a forest fire in Montana in 1949 when they chose
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