I’ve asked that question to hundreds of people and I’m amazed at the responses I get. Here are just a few:
Wow. Imagine if you could create those effects in the people you’re trying to lead. Impossible? Beyond your capability? Hardly.
Every human being has the power to engender these emotions in others. Every human being can listen. It’s not always easy—there are thousands of things vying for your attention—but the ability is there. Here are a couple fundamental things you can do to become a better listener:
1. See. Before you can listen to someone you have to know they’re there. Not just their physical form as you walk by them, but the full weight of who they are and what they’re going through and what they have to offer. The first step to listening is truly seeing the people around you.
Try This: Instead of thinking of your day as a series of tasks you need to complete (as you probably already have), reframe your day by planning it out by the people you will encounter—family members, friends, bus drivers, waiters, bosses, clients, etc. Then spend the rest of your day looking for them.
2. Focus. At any given moment, your default focus is zeroed in on one person: Yourself. Nothing wrong with that, it just is. But if you’re going to lead others effectively, you must transfer your focus to others. Unless you feel safe with someone or find them fascinating, you must consciously choose to shift your focus to the other person.
Try This: Put yourself in the other person’s shoes as they speak, imagine the world from their perspective, hang on each word like they were the most important person in the world. Banish any hint of self while you listen—don’t worry about your point of view, your opinion or what you’re going to say next. Focus on experiencing what they’re sharing.
Listening is one of the easiest and most difficult things we can do. However, I can’t think of anything that has a more profound effect on people.
Have you ever had someone truly listen to you? How did it make you feel?